Last updated: 17 July 2026
These Promotional Terms and Conditions ("Promotional Terms") govern the WELCOME3 New Rider Offer (the "promotion") offered by Okly Pty Ltd (ABN 75 641 341 460) ("Okly", "we", "us", "our").
By creating an eligible Okly account during the Promotion Period or using a promotional discount, you agree to these Promotional Terms, the Okly Terms of Service and the Okly Privacy Policy.
If you have questions about the promotion, contact us at support@okly.com.au or visit the Okly Help Center.
The WELCOME3 New Rider Offer provides eligible new Okly riders with:
The maximum total promotional value available under this offer is $40.
The promotion is limited to the first 100 eligible new riders who successfully create an Okly rider account during the Promotion Period.
The promotion will be automatically applied to eligible new rider accounts when they sign up to Okly, while promotional places remain available. Riders do not need to manually enter a promotional code.
This promotion is offered by:
Okly Pty Ltd (ABN 75 641 341 460)
Referred to in these terms as “Okly”, “we”, “us” or “our”.
The promotion begins at 12:00 am Australian Eastern Standard Time on 17 July 2026.
The promotion ends at the earlier of:
The offer is available only while promotional places remain.
To qualify, the rider must successfully create an eligible Okly rider account before the promotion ends and be one of the first 100 eligible new riders to have the promotion allocated to their account.
All three promotional rides must be booked and completed before 11:59 pm Australian Eastern Standard Time on 27 July 2026.
Any unused promotional discounts will automatically expire at that time.
To participate, a rider must:
Existing riders are not eligible, including riders who create another account using different contact or account information.
Creating an Okly account does not guarantee access to the promotion if all 100 promotional places have already been allocated.
The WELCOME3 promotion will automatically be added to the accounts of the first 100 eligible new riders who successfully complete the Okly signup process during the Promotion Period.
No promotional code needs to be manually entered.
Promotional places will be allocated in chronological order based on the time each eligible account signup is successfully completed, as recorded by Okly’s systems.
A promotional place is considered allocated once the WELCOME3 offer has been successfully added to an eligible rider’s account.
Once allocated, the promotional place will count towards the 100 rider limit, whether or not the rider uses some or all of the promotional discounts.
An allocated place will not ordinarily be reassigned to another rider if the original recipient does not use the promotion.
The promotion being displayed in the rider’s account does not guarantee that every ride will qualify. Each ride must meet the eligibility requirements set out in these terms.
Promotional discounts will automatically apply sequentially to the rider’s first, second and third eligible completed rides.
A rider cannot skip a promotional discount or save it for a later ride.
The promotion is limited to one offer per eligible rider.
Okly may use information reasonably associated with a rider or account to determine eligibility, including:
Creating multiple accounts, using another person’s account or payment method, or attempting to claim the promotion more than once is prohibited.
The rider’s first eligible completed ride will receive a discount equal to the eligible ride fare, up to a maximum discount of $20.
Where the eligible ride fare is:
Any unused portion of the $20 maximum discount will not carry over to another ride.
The rider’s second and third eligible completed rides will each receive a discount equal to 50% of the eligible ride fare, up to a maximum discount of $10 per ride.
Where 50% of the eligible ride fare exceeds $10, the maximum discount applied will be $10.
The rider must pay the remaining ride fare and any excluded fees or charges using the payment method connected to their Okly account.
Unused promotional value will not carry over between rides.
Unless otherwise stated in the Okly app, the promotion applies only to the eligible ride fare displayed when the rider books the ride.
The promotion does not apply to:
The rider remains responsible for paying all amounts not covered by the promotion.
A ride is eligible where it:
Rides arranged outside the Okly app are not eligible.
This promotion is subject to driver and service availability. Receiving the promotion does not guarantee that a driver will be available at a particular time or location.
A ride cancelled before completion will not ordinarily count as one of the rider’s three promotional rides.
Any applicable cancellation fee will not be discounted.
Where a promotional discount is incorrectly consumed following a cancelled ride because of a technical error, the rider may contact Okly through the Help Centre in the Okly app.
Okly will investigate the issue and may restore the promotional entitlement where appropriate.
Promotional discounts:
Where a ride fare is adjusted or refunded:
Nothing in this section limits any rights the rider may have under the Australian Consumer Law.
The WELCOME3 promotion cannot be combined with another promotional offer, discount, referral benefit, account credit or promotional code unless Okly expressly states otherwise.
Where more than one promotion is available, Okly may:
The promotion cannot be applied retrospectively to a ride completed before the rider became eligible.
Okly may refuse, suspend, reverse or cancel a promotional discount where it reasonably believes that:
Okly may request reasonable information to confirm eligibility.
A rider may request a review of a decision to remove or withhold a promotional benefit through the Help Centre in the Okly app.
Okly is not responsible for a rider’s inability to use the promotion due to circumstances outside Okly’s reasonable control, including:
Where an error caused by Okly prevents an otherwise eligible rider from receiving the promotion, Okly may provide an equivalent discount or account credit after investigating the issue.
If a technical issue affects the order in which promotional places are allocated, Okly may determine the allocation order using its available system records and other reasonable evidence.
To the extent permitted by law, Okly may amend, suspend or withdraw the promotion where reasonably necessary because of:
Any change will not remove a promotional discount already validly applied to a completed ride.
Material changes will be communicated through the Okly app, Okly website or another reasonable communication channel.
Participation in this promotion is also subject to:
If there is an inconsistency between these promotional terms and Okly’s Rider Terms and Conditions, these promotional terms will apply only to the operation of this promotion.
Personal information collected in connection with the promotion will be managed in accordance with Okly’s Privacy Policy and applicable privacy laws.
Nothing in these promotional terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Any rights provided under this promotion are in addition to the rider’s rights under applicable consumer law.
Questions, technical issues or complaints relating to the promotion must be submitted through the Help Centre in the Okly app.
The rider should provide:
Okly may request further information where reasonably required to investigate the matter.
These promotional terms are governed by the laws of Victoria, Australia.
The parties submit to the courts and tribunals having jurisdiction in Victoria, without limiting any rights a consumer may have under applicable law.
By creating an eligible Okly account during the Promotion Period or using a promotional discount, the rider confirms that they have read, understood and agreed to these promotional terms.